Delta Hotels By Marriott Northampton

“Lovely warm hotel”

This is a lovely hotel! Warm, clean and welcoming. Excellent breakfast, good food in bar or restaurant. Free parking. Quiet location but close by car to town, M1.

“Fantastic customer care”

I cannot express how helpful the staff were during our one-night stay. If I were basing my review on customer service alone, this would easily be a 5/5 review. Unfortunately, we had to change rooms twice within the first half hour of checking in. The first room had a faulty toilet flush and the se… Plus

I cannot express how helpful the staff were during our one-night stay. If I were basing my review on customer service alone, this would easily be a 5/5 review. Unfortunately, we had to change rooms twice within the first half hour of checking in. The first room had a faulty toilet flush and the second had a strong sewage smell coming from the bathroom. As a result, it felt as though our stay had been blighted from the outset. However, the lady on reception, whose name I sadly forgot to ask, was absolutely fantastic. She was patient, understanding, genuinely apologetic and did everything she could to ensure that our stay was comfortable. She arranged for us to move rooms again and upgraded us to a much larger room, which was perfect. I would like to sincerely thank this young lady for her outstanding customer service. In many places today, good customer care can be difficult to find, so it was refreshing to encounter someone who clearly takes pride in delivering an excellent service. Overall, the staff are the real strength of this establishment. The bed was very comfortable and the complimentary breakfast was lovely. We stayed for one night on 30th May and despite the issues encountered on arrival, the exceptional service we received made a lasting impression. I would definitely recommend this hotel and would like to thank the team for looking after us so well.

Moins

“Bang average (of what I saw)”

I stayed overnight in what I thought would be a premium brand hotel. To be fair it probably was in the 90s. I only slept in a hotel room and didn’t use the facilities other than room service. I couldn’t get the WiFi to work, the room was tired, bed uncomfortable, no heating other than a portable… Plus

I stayed overnight in what I thought would be a premium brand hotel. To be fair it probably was in the 90s. I only slept in a hotel room and didn’t use the facilities other than room service. I couldn’t get the WiFi to work, the room was tired, bed uncomfortable, no heating other than a portable oil heater and there was loads of handyman fixes in the bathroom and a couple of tubes of bathroom sealant holding the hook on the back of the door (although it was not possible to hang any clothes off of it). The room service food was overpriced and not overly exciting. However, I did find that every member of staff I dealt with to be very polite and helpful. It’s a hotel that is stuck in a time warp with the decor and facilities (no plug sockets near the bed!) but the staff made a positive impact. Bang average and acceptable for an overnight business stay due to its location.

Moins