Hilton Garden Inn Stoke On Trent

“Great hotel, very clean and comfortable”

We stayed here over the easter holidays for 2 nights. 2 adults, 1 child. Hotel is great. Check in was smooth, room was fab. Hotel and room very clean. Nice modern hotel that feel like a little hot of luxury. Great location for alton towers. Plenty of eating places nearby wagamas, nandos, papa John'… Plus

We stayed here over the easter holidays for 2 nights. 2 adults, 1 child. Hotel is great. Check in was smooth, room was fab. Hotel and room very clean. Nice modern hotel that feel like a little hot of luxury. Great location for alton towers. Plenty of eating places nearby wagamas, nandos, papa John's). Breakfast was lovely with plenty to choose from. Cost was so reasonable for our stay including breakfast. There's a fridge in the room. We parked on the street nearby as its free after 6pm. We put a ticket on it for a couple hours in the morning which was much cheaper than paying £14 per night at the mutli story across the road per night. Would absolutely recommend this hotel.

Moins

“Alton towers trip with great service at hotel.”

We had a really lovely stay at this hotel and couldn’t fault the service from start to finish. Check-in was handled by Fahim, who was incredibly polite and made the whole process smooth and welcoming. It set a great tone for the rest of our stay. Nisha was also a huge help prior to arrival—she ar… Plus

We had a really lovely stay at this hotel and couldn’t fault the service from start to finish. Check-in was handled by Fahim, who was incredibly polite and made the whole process smooth and welcoming. It set a great tone for the rest of our stay. Nisha was also a huge help prior to arrival—she arranged a complimentary room upgrade for us after we requested an extra bed, which made a big difference and was very much appreciated. The location was perfect for our trip, as we were visiting Alton Towers which was only about a 35-minute drive away. We had an amazing day there, and it was so nice to come back to the hotel afterwards to relax. In the evening, we spent time in the restaurant and bar where Roberto looked after us all night. Despite being very busy, he was attentive, friendly, and made sure we had everything we needed. His service really stood out, and the pornstar martinis were excellent! Overall, a great stay with genuinely helpful and friendly staff throughout. We’d definitely return and would highly recommend it to others.

Moins

“Four star with a two star attitude”

The reception staff were helpful and friendly, the rooms are amazing but if you come here on a coach trip expect to be treated as a second class citizen. The food we were offered on the first night (no choice) was cold and unappetising, after complaining we were given a choice of three very poor op… Plus

The reception staff were helpful and friendly, the rooms are amazing but if you come here on a coach trip expect to be treated as a second class citizen. The food we were offered on the first night (no choice) was cold and unappetising, after complaining we were given a choice of three very poor options (pie or fish cakes) not off the regular menu. The kitchen staff were rude and didn’t even know what they were serving. This is a four star hotel that treat coach visitors as two star avoid it

Moins

“Bar Closed on a Saturday Night”

I stayed at this hotel recently and overall the facilities were good, but I had a frustrating experience with the bar during my stay. Returning to the hotel on a Saturday evening we went to the hotel bar only to be told it was closed because the only staff on duty were unable to serve alcohol due t… Plus

I stayed at this hotel recently and overall the facilities were good, but I had a frustrating experience with the bar during my stay. Returning to the hotel on a Saturday evening we went to the hotel bar only to be told it was closed because the only staff on duty were unable to serve alcohol due to religious reasons. While I completely respect individuals’ personal beliefs, it was quite surprising to find that in a mainstream UK hotel the bar was effectively unavailable because no staff member present was able to operate it. For guests expecting the normal facilities advertised by the hotel, this was disappointing. The bar is part of the hotel offering, and it seems reasonable that staffing arrangements should ensure it can operate as expected. It left me feeling a bit let down, particularly after a long day when I was looking forward to relaxing with a drink. I would suggest the hotel reviews its staffing arrangements so that guest services like the bar remain available as advertised.

Moins