The Salthouse Hotel

“Great stay apart from the view”

Good points The staff were excellent. The food, especially the breakfast were excellent. The room was very comfortable and we had a good night's sleep. Bad points We paid £200+ for a mountain view and got a building site view. We did make the point we were unhappy with the room but weren't given … Plus

Good points The staff were excellent. The food, especially the breakfast were excellent. The room was very comfortable and we had a good night's sleep. Bad points We paid £200+ for a mountain view and got a building site view. We did make the point we were unhappy with the room but weren't given the option to change (there were others available to be booked) There isn't anywhere to sit and relax apart from the bar and restaurant. We weren't able to book our restaurant of choice so don't miss the advice to book before you arrive.

Moins

“hôtel agréable mais mériterait plus de chaleur humaine”

j aurais pouvoir aimer mettre 3.5 , car 3 est un peu faible et 4 un peu trop les points forts la localisation au calme ; la taille de la chambre vraiment appréciable par contre nous n avions vu que sur des talus quand nous avions les rideaux ouverts et une partie extérieure en travaux ( bien que n… Plus

j aurais pouvoir aimer mettre 3.5 , car 3 est un peu faible et 4 un peu trop les points forts la localisation au calme ; la taille de la chambre vraiment appréciable par contre nous n avions vu que sur des talus quand nous avions les rideaux ouverts et une partie extérieure en travaux ( bien que nous n ayons eu aucun bruit ) mais il est dommage d 'avoir cette sensation de confinement avec toutes les baies vitrées ;comme des personnes pouvaient passer devant les baies nous avons laissé les rideaux fermés , en plus il pleuvait ce jour la donc nous étions dans une atmosphère renfermée et avec la lumière la salle de bains est très grande avec douche et baignoire celà est top mais il serait bien que les amenities savon et gel moussant soit aussi a proximité de la baignoire et non uniquement de la douche et ou du lavabo ... le bar était cosy avec la une très jolie vue même si le prix des cocktails reste quand même assez onéreux . Comme nous étions avec un enfant nous avons diné au restaurant italien qui fait parti du complexe , rien a dire sur le niveau de rapport qualité prix très correct ; la vue et le service très bien; c est le point fort du séjour Nous avons trouvé le petit déjeuner pour notre part largement suffisant en pâtisseries , yaourts etc et l offre de chaud bien assez importante et copieuse; cela évite bien des gaspillages et il faut avoir un fort appétit pour ne pas trouver son bonheur le matin Etre servi a table est pour moi aussi un plus par rapport à un buffet et que nous aimons beaucoup Le point noir si je puis dire est que nous avons trouvé l'hôtel assez froid; dans sa grande majorité peu chaleureux dans la décoration très " catalogue " et le personnel reste dans cette lignée en étant souvent distant ; on a eu très peu d 'interactions , souvent l 'impression qu'il faisait le job mais sans chaleur . c 'est dommage , cet hêtel a du potentiel mais devra appuyer sur la notion de bien être et cocooning que ce soit dans les lieux eux mêmes ou son personnel, cela lui donnera plus d âme. les prix étant élevés il est dommage de n'avoir que des vues sans interêt des chambres, avoir une vue demande un effort financier supplémentaire qui clairement est exagéré

Moins

“Lovely Venue with incredibly helpful staff but rating was marred from a lack of options”

A handy location on the height above Ballycastle, overlooking the beach. Pleasant atmosphere with helpful, friendly staff members. The rooms were spacious and very clean. We were on the ground floor to the rear which was quiet. On the Saturday night ( immediately before Easter) while we were there… Plus

A handy location on the height above Ballycastle, overlooking the beach. Pleasant atmosphere with helpful, friendly staff members. The rooms were spacious and very clean. We were on the ground floor to the rear which was quiet. On the Saturday night ( immediately before Easter) while we were there it was busy and the entertainment was laid on preformed by a talented lady singing while accompanying herself with Guitar. I felt that the cost was expensive for what we ate and drank and because my wife is lactose intolerant we had hoped gor a more extensive range to choose from on the menu but dinner that evening meant she had realistically only one choice open to her which was a Steak. Every other item had no guarantee of being dairy free...and the menu contained no guidance in terms of listing allergens in the usual format of using a number reference which I would have thought would be commonplace. She was offered a dessert which sounded perfect only to be told alas that she couldn't have that after all. Overall the staff were lovely and while their apology eased the frustration of those niggles, truthfully I had hoped for better..! Because of the cost incurred and the reputation we had heard that The Salthouse basks in !!

Moins

“Another good stay at Salthouse but some improvements required!”

We just had a 2 night short break in The Salthouse, Ballycastle which was our 4th stay here. The hotel is spotless and clean, the staff are very friendly, and the food is good. However, the hotel seems to be too warm. Our room was quite uncomfortable during the night, even with radiator off, window… Plus

We just had a 2 night short break in The Salthouse, Ballycastle which was our 4th stay here. The hotel is spotless and clean, the staff are very friendly, and the food is good. However, the hotel seems to be too warm. Our room was quite uncomfortable during the night, even with radiator off, window open and Dyson cooler on, meaning little sleep. The breakfast room was also very warm and needed an injection of fresh air. Very uncomfortable to sit it. For dinner, we ate at both the hotel restaurants, the first had a good fine dining menu. However, some staff sprayed the tables when cleaning them, while people were still eating at nearby tables, which sent some spray drifting towards our table, and an unpleasant taste in our mouths. Why don't they spray into the cloth first before wiping table? We also ate in the hotel's The Lookout more Italian style restaurant. Simpler menu more suitable to kids. Have to say the staff here were not very attentive, and at times none of them were to be seen! Food was ok. One other major point, is that it is not easy to turn out of the road the hotel is on to the Glenshesk Road. It is difficult to see approaching travel on either side and is quite dangerous. Surely a mirror could be positioned here to make things easier? However, overall a decent place to stay and we will be back. PS the breakfast fry could be better!

Moins