Fritton Arms Collection

“Escapism”

Great place with amazing facilities, lovely clean pool, lake side sauna & good hot showers. Friendly staff. Very odd choice of artwork for sale & overpriced - the collection doesn’t seem to fit with the environment at all.

“A tranquil space with lots to do. An absolute must!”

The whole experience - from booking to check out was amazing. Initially, I had booked just for me and my husband and we were going to stay in the clubhouse. But when plans changed and we wanted to bring the wider family - no problem at all.The replies to emails were super quick and requests actione… Plus

The whole experience - from booking to check out was amazing. Initially, I had booked just for me and my husband and we were going to stay in the clubhouse. But when plans changed and we wanted to bring the wider family - no problem at all.The replies to emails were super quick and requests actioned efficiently. We were booked into a Farm Cottage. Amazing. I also wanted to book a massage for myself and my husband - again super quick response - Thank you Vicky for just completing our stay. Arrival and check-in were seamless - thank you Warren. The staff on the ground in The Clubhouse were seamless. Drinks were served quickly. We were celebrating a 21st birthday with friends and wanted to arrange a champagne aperitif for the birthday girl - again super quick- no problem. Dinner was spectacular! Food arrived hot and was tasty. Staff were attentive and it was a relaxed and friendly atmosphere. Our accommodation was lovely. We stayed in Decoy Farm Cottage and our friends were staying next door in Buxton Cottage. The latter is has more downstairs space and more instant access to the back gardens. The cottage was well equipped and had extras like tea, coffee and milk. If I were to add one extra, it would be a baby gate for the top of the stairs. There was a door at the bottom of the stairs but nothing at the top. Minor really but we had a 2 year old and it was a challenging little staircase. We booked Pilates which was AMAZING! I have never done Pilates before and I was nervous. The instructor was sensational. She was able to pitch the class at various levels whilst supporting everyone and challenging everyone. I loved it but loved it more because she was patient, considered and clearly an expert in her field. My husband and I Audi had a deep tissue massage with Sue. Wow… it was the perfect way to end our stay - she had magic hands and lots of good advise. Bottom line, it’s pricey but worth it. There is so much to do - so much that we didn’t get done this time that we have to go back.

Moins

“Nice location for girls weekend, appalling customer service!”

Girly weekend booked for 4 friends. Check in was unwelcoming and just seemed as if we were an inconvenience. The location and facilities were really nice which is why it was such a shame to have such awful customer service. We informed reception we would like to use the lake facilities such as … Plus

Girly weekend booked for 4 friends. Check in was unwelcoming and just seemed as if we were an inconvenience. The location and facilities were really nice which is why it was such a shame to have such awful customer service. We informed reception we would like to use the lake facilities such as the paddle-boards & a boat, we were told a member of staff would meet us at the lake. After waiting around for 15-20 minutes we rang reception who informed us the person meeting us decided to go on his break?! The second day; the same thing happened. We were told someone would meet us at the lake, again no one showed. There was also another family who had already been waiting 15 minutes before we had. We booked a Pilates class, the instructor obviously was not aware of how many people were booked for the class as had to pop out to get more equipment and we could barely move in the ‘Pilates space’. The staff were generally unhelpful, mostly stood around the bar chatting and not welcoming at all. The cottage we stayed in was really lovely and homely.

Moins