Aisana Hotel Korat

“Excellent hotel for a peaceful time in Korat.”

If you are visiting this city I think the Aisana is a great option. Its a large hotel with friendly reception staff. It has a modern feel about it. High ceilings everywhere. Huge pool. I was in Block B facing the pool on the 5th floor. It was like a modern apartment. Bed was comfie but pillows were… Plus

If you are visiting this city I think the Aisana is a great option. Its a large hotel with friendly reception staff. It has a modern feel about it. High ceilings everywhere. Huge pool. I was in Block B facing the pool on the 5th floor. It was like a modern apartment. Bed was comfie but pillows were a bit too large. Bath and shower with kitchen. I was impressed and felt at home there Its about a 10min walk to the Mall. 2min drive. If you are into morning walks they either have a gym or you can walk next to the hotel in their kind of tropical garden area. Its a huge area with a circular road Highly recommend this hotel.

Moins

“Value for money.”

Modern standard rooms with all facilities incl bath-tub and rainshower, bedlamps, enough sockets. 3* hotel ? Extra * no issue if you ask me. The little extras inspire me for this: quality of the towels, quality of the mattress, quality of the body-wash ... . Value for money.

“Pas au niveau”

Si les chambres sont belles et bien, la restauration et l’accueil ne sont pas au niveau. Restaurant fermé, une petite salle style cafétéria glaciale et impersonnelle vous sert quelques plats. La « malheureuse » chargée du service ne comprend rien à ce qui lui est demandé, et parle vaguement par b… Plus

Si les chambres sont belles et bien, la restauration et l’accueil ne sont pas au niveau. Restaurant fermé, une petite salle style cafétéria glaciale et impersonnelle vous sert quelques plats. La « malheureuse » chargée du service ne comprend rien à ce qui lui est demandé, et parle vaguement par borborygmes qui se veulent être de l’anglais parfaitement incompréhensibles même pour un anglophone. Quant à l’accueil, on nous donne deux bons de réduction pour deux cafés ou deux thé. Nous commandons donc deux thés (infects d’ailleurs) mais au moment de payer nos bons de réduction sont refusés au prétexte que c’était pour des cafés ou des thés FROIDS … c’est prendre les clients pour des imbeciles ou c’est une imprécision à l’accueil. Bref, un hôtel qui se veut d’un bon standing mais dont le personnel est digne d’un motel bon marché. Il y a mieux à Khorat.

Moins

“Cleanliness needs more attention”

Dust mites in the best room; the Aisana suite. I'm allergic to dust mites and almost instantly started to have a reaction which resulted in me having to leave the room and take antihistamines. Reception said housekeeping would vacuum the room - it clearly hadn't been vacuumed or dusted as there w… Plus

Dust mites in the best room; the Aisana suite. I'm allergic to dust mites and almost instantly started to have a reaction which resulted in me having to leave the room and take antihistamines. Reception said housekeeping would vacuum the room - it clearly hadn't been vacuumed or dusted as there were dried up rose petals on the floor, the rug had 'bits' on it and there was a covering of dust everywhere. The outside area especially the jacuzzi was dirty too. Reception said they would vacuum the room but vacuuming alone doesn't do it when the problem is so bad; the bed would need to be deep cleaned or the room sprayed. When I returned to the room to retrieve my luggage there was a team of 3 people cleaning which was reassuring to see - but it was too late for me as I had lost confidence in that room. We decided we couldn't stay at the hotel and started to look elsewhere but then they showed me a room in the Grand (which is the new bit of the hotel) and this was much better. no bugs here but no frills either (not even daily housekeeping). The pool, although it looks lovely in photos, was murky! A shame because I love to swim which is one reason I chose this hotel. Anyway, after some lengthy discussion the hotel refunded me the difference between the two rooms and I stayed in their one bedroom pool view room which was comfortable, clean and tidy.

Moins