Hotel Mys Khao Yai

“Great hotel you should come”

The hotel staff were very attentive and had a great service-minded attitude. The hotel pays great attention to detail and I would definitely come back. The location is convenient and the rooms are excellent, both in terms of size and amenities.

“great place to stay”

Great accomodation if you are active during the day. Nice hotel rooms, interesting pool. But not so much for chilling at the pool all day. Incredibly good service by staff. Breakfast ist very good and all wishes are fulfilled.

“Clean room, great food, nice service”

Highly recommended! The service was excellent, staff were attentive and professional. The breakfast was delicious with a good variety, and the room was very clean and comfortable. Overall, a wonderful stay and great experience.

“Beautiful Hotel, But Signature Pool Was Under Maintenance Without Prior Notice”

Review of MYS Khao Yai: Signature Pool Under Maintenance Without Prior Notice One of the main reasons I chose to stay at MYS Khao Yai was its beautiful signature swimming pool. I specifically planned this trip around taking photos at the pool, which is why I booked a standard room instead of a poo… Plus

Review of MYS Khao Yai: Signature Pool Under Maintenance Without Prior Notice One of the main reasons I chose to stay at MYS Khao Yai was its beautiful signature swimming pool. I specifically planned this trip around taking photos at the pool, which is why I booked a standard room instead of a pool villa. I checked in around 2:00 PM and was assigned a Garden Terrace room. The room itself was lovely, with a well-designed layout separating the bedroom and bathroom areas. There was also a private terrace, which was a nice touch. However, the surrounding vegetation felt a bit overgrown, and there were quite a few mosquitoes and insects. As for the hotel’s complimentary benefits, guests staying on Fridays receive a voucher for one free smoothie per person, while Saturday guests can enjoy one hour of free-flow drinks (I believe between 5:00 PM and 6:00 PM). The Signature Pool When I arrived at the pool, the first thing I noticed was that the water level was significantly lower than normal. The water was stagnant, with dust and insects floating on the surface. Some tiles appeared yellowed, and there were what looked like rust stains in several areas. Another indication that the pool was not fully operational was the unusually low water level. From its design, the pool appears to be an overflow pool, where the water level would normally sit close to the edge and continuously circulate through the overflow system. However, during my stay, the water level had been lowered considerably, exposing a large portion of the pool walls. Combined with visible silicone sealant work, stains in certain areas, and debris floating on the water, the pool felt more like it was still undergoing maintenance rather than being fully ready for guest use. After seeing the condition of the pool, I decided not to swim. Interestingly, I also saw other guests arrive intending to use the pool, only to leave after seeing its condition. I later spoke with the staff, who checked with the engineering team and explained that silicone work was currently being carried out around the pool. The pool had only been partially filled to test the system while waiting for the material to cure, which was why it could not yet be filled to its normal operating level. Following this conversation, the Front Office kindly upgraded me to a pool villa. My main concern, however, is not the upgrade itself. What disappointed me was that there had been no prior communication regarding the condition of the pool before arrival. Had I been informed in advance, I might have chosen to postpone my stay or make alternative arrangements. There was no notice at booking, before arrival, or during check-in. I only learned about the maintenance after noticing the issue myself and asking about it. Given that this pool is one of the hotel’s most recognizable features and a major reason many guests choose to stay here, I believe guests should be informed in advance whenever it cannot be enjoyed in its normal condition. The issue is not that the hotel ultimately upgraded my room. In fact, I had just stayed in a pool villa at Sala Khaoyai before arriving here. The reason I chose MYS was specifically for its signature communal pool, not for a private villa pool. Pool villas can be found at many resorts, but the signature pool is unique to MYS. For that reason, I was quite disappointed. I also wonder how other guests staying in standard rooms without private pools were accommodated during this period. If they did not actively raise the issue, would they have received the same consideration? Pool Villa The upgraded pool villa was spacious and well designed, with separate living, sleeping, and bathroom areas. It also featured a bathtub and a private swimming pool. The amenities in this room were by L’Occitane, which was a nice touch. That said, the private pool was only comfortable to use during the early evening, as mosquitoes became quite aggressive later on. Breakfast Breakfast was very good. There was a combination of buffet selections and made-to-order dishes. The food quality was excellent, and the service was attentive and professional. Overall Overall, MYS Khao Yai is a beautiful property with comfortable accommodations, good service, and an excellent breakfast. My only disappointment was the handling of the signature swimming pool, which is one of the hotel’s main attractions. If maintenance work significantly affects the guest experience or prevents the facility from being enjoyed as intended, I believe guests should be informed in advance so they can make an informed decision about their stay. For me, this issue unfortunately had a noticeable impact on what would otherwise have been a very enjoyable experience.

Moins