La Festa Phu Quoc, Curio Collection By Hilton

“Beautiful sunset view at La Festa”

I would like to give La Festa hotel 5 stars because of the beautiful decoration of the room , the amazing view from our balcony and the way you was listening from the guest’s feedback and how you improved it . Special thanks to Mrs Van Tran - executive pastry chef for wonderful desserts that she ma… Plus

I would like to give La Festa hotel 5 stars because of the beautiful decoration of the room , the amazing view from our balcony and the way you was listening from the guest’s feedback and how you improved it . Special thanks to Mrs Van Tran - executive pastry chef for wonderful desserts that she made for us ; Mrs Bích - Merchant restaurant manager and Mrs Trâm - restaurant supervisor for offering us the wonderful tea & coffee break at the lobby with the best view . Thanks for listening from our feedback and improve ur service better . I wish all the best to you guys ! Thanks again La Festa Phú Quốc

Moins

“Exceptional Service When We Needed It Most”

We had a wonderful stay at La Festa Phu Quoc. The hotel itself is beautiful, and we especially enjoyed breakfast at Finca. The quality of the food was excellent, and the paella at dinner was one of the best meals we had during our trip. What impressed us the most was the service. During our stay,… Plus

We had a wonderful stay at La Festa Phu Quoc. The hotel itself is beautiful, and we especially enjoyed breakfast at Finca. The quality of the food was excellent, and the paella at dinner was one of the best meals we had during our trip. What impressed us the most was the service. During our stay, our son unexpectedly experienced an allergic reaction and needed medical attention. The hotel team was incredibly supportive and caring throughout the situation. They regularly checked on our family, helped us coordinate activities, and showed genuine concern for our son’s well-being. A special thank you to Chi and the hotel management team for their kindness, professionalism, and thoughtful assistance. Their support made a stressful situation much easier for our family. Despite the unexpected medical issue, we felt truly cared for and looked after during our stay. We would happily return to La Festa Phu Quoc in the future and highly recommend it to families traveling with children. Thank you again for the wonderful hospitality.

Moins

“Pas au niveau d'un Hilton”

2e visite en un an et cette fois-ci, je suis déçu D'abord en arrivant un peu avant l'heure du check-in. Je suis conscient que la chambre n'est pas forcément disponible mais la moindre des choses a faire par un employé, c'est de vérifier la disponibilité et de ne pas répondre laconiquement que le ch… Plus

2e visite en un an et cette fois-ci, je suis déçu D'abord en arrivant un peu avant l'heure du check-in. Je suis conscient que la chambre n'est pas forcément disponible mais la moindre des choses a faire par un employé, c'est de vérifier la disponibilité et de ne pas répondre laconiquement que le check-in est à 15h surtout quand on est Hilton honor. j'ai logé dans la chambre 4106, la vue est correct mais etant située a l'extrémité de l'établissement elle est très bruyante sachant qu'a présent il y a une Beach Party toutes les nuits. la clientèle étant très majoritairement composée de famille avec enfants en bas âges le restaurant au petit-déjeuner est très bruyant. ambiance garderie d'enfants . pourtant vu la taille du restaurant il serait possible de réserver une section plus calme. concrètement je ne conseille pas cette hôtel a des personnes sans enfants cherchant calme et confort.

Moins

“Lord of the Bookings”

In the land of Phu Quoc, where sunsets are legendary and hotel brochures promise memories for a lifetime, there exists a kingdom of extraordinary beauty. La Festa. We arrived as a fellowship of six — grandparents, parents, and two young boys — bearing the most powerful artefact in all of hospitalit… Plus

In the land of Phu Quoc, where sunsets are legendary and hotel brochures promise memories for a lifetime, there exists a kingdom of extraordinary beauty. La Festa. We arrived as a fellowship of six — grandparents, parents, and two young boys — bearing the most powerful artefact in all of hospitality. A confirmed booking voucher. Two rooms. Both breakfast inclusive. Both confirmed as family configurations with sofa beds. Every guest named. Every inclusion confirmed. The Dark Lord of Check-In Policy had been given full knowledge of our entire fellowship from the moment of booking. And yet. Upon arrival we discovered something curious. The sofa bed in one room had been made up perfectly. The sofa bed in the other — identical booking, identical family configuration — had not been touched. When we presented our voucher and pointed out this rather selective interpretation of their own confirmed room configuration, the Ringwraiths of the Front Desk informed us with complete seriousness that this was hotel policy. Extra beds, we were told, are not provided for children under twelve. Let us pause here to appreciate the full majesty of this position. The hotel had known about our ten year old since the day of booking. They had confirmed his room. They had made up an identical sofa bed one room adjacent. And they were now explaining, with a straight face, that the One Sofa Bed — the sofa bed of the confirmed family configuration, the sofa bed their own booking platform had directed us to select for this exact occupancy — could not be made up. For a ten year old. Whose existence they had known about for weeks. One does not simply walk into La Festa and expect the booking to be honoured. But the Ringwraiths of the Front Desk had not anticipated what awaited them. For young Gimli — ten years old, axe metaphorically drawn, watching proceedings with the focused intensity of someone whose sofa bed and breakfast were personally at stake — stood witness as Aragorn stepped forward. Voucher raised. Confirmation number gleaming. And deflected every ill-advised fine print blow the Ringwraiths could muster with the quiet dexterity of a man who had read the booking twice. The Dark Lord had not anticipated the power of The One Booking. The One Booking to rule them all. The One Booking to bind them. The One Booking to bring them all — And in the fine print, grind them. The sofa bed was made up. But Sauron was not finished. In an impressive second act, the Ringwraiths informed us that young Gimli's breakfast would be charged additionally. His fifteen year old brother — Legolas, if you will, gliding through check-in with the effortless grace of someone classified without question as an adult — was included without a murmur. Young Gimli, known to the hotel since the day of booking, was suddenly subject to a charge nobody had mentioned at booking, at check-in, or at any point before the sofa bed battle had been lost. The fine print, they said. The very fine print that The One Booking had already ground to dust. We pushed back. Somewhere beyond our window, Phu Quoc was putting on one of its legendary sunsets. The very sunsets that grace every La Festa brochure. The sunsets we had crossed oceans to witness. The sunsets that had made us choose this kingdom above all others for a special multigenerational family occasion. We missed it entirely. Navigating the mines of Moria instead. Guest Experience Manager Ms. Thu — to her considerable credit — subsequently appeared next morning as Gandalf from the upper floors, met with us personally, was genuinely warm and professional, and the charges were laid permanently to rest. Hilton Honors corporate dispatched a Be My Guest certificate as a gesture of goodwill from the High Court of Hilton. The fellowship prevailed. But here is what stays with me. The Dark Lord had our complete reservation from day one. Every guest. Every age. Every inclusion. Two family rooms. Confirmed in writing. Sealed with a hotel confirmation number. And yet on the first evening of a journey our family had planned for months — with elderly grandparents watching and young Gimli's axe trembling with righteous indignation — We stood at the front desk. Instead of the sunset. We won the voucher. But we lost the sunset. 🌅

Moins