Premier Pearl Hotel Vung Tau

“Travelling with mom in Vung Tau”

I had a wonderful stay with my mom, one of the most popular hotels in Vung Tau. The hotel is well-known for its stunning ocean views and top-notch service. Our room was spacious, clean, and very modern. My mom liked that breakfast offered a great variety of delicious options.

“Afternoon tea not what it’s cracked up to be”

We didn’t stay here but came for their advertised afternoon tea. Just be warned- whatever it is you see on their website isn’t what you will receive. There are no sandwiches, you get some jelly based deserts, a few small cakes and a lot of fruit. It’s super overwhelming for the price you pay.

“Nice room but the services…”

My family room is large and new. Very nice view of the sea.. In Rooftop swimming pool is very nice view and restaurant.. Did not try the spa.. so no comments on this However, It was super busy with many tourists and services were so slow.. even the elevator Buffet breakfast on 3rd floor with food … Plus

My family room is large and new. Very nice view of the sea.. In Rooftop swimming pool is very nice view and restaurant.. Did not try the spa.. so no comments on this However, It was super busy with many tourists and services were so slow.. even the elevator Buffet breakfast on 3rd floor with food was Okay but very busy with group tours… We left some little stuffs in room and waited for 30 minutes to pick up. They said the lift was so busy So, housekeeper made their way.. By the time We asked for the room key to come up and found our stuffs still in the room.. But That is okay. Only thing is It is too busy and lobby too small.. If you need somewhere quieter.. this is not for you

Moins

“Checking in and checking out was hell”

We booked two "Signature Suites" through Agoda, paying in advance. Check in at the hotel was slow, taking five or ten minutes, even though no guests were ahead of us. The clerk was constantly distracted by other things, sometimes walking away without explanation. An overly friendly bellhop too… Plus

We booked two "Signature Suites" through Agoda, paying in advance. Check in at the hotel was slow, taking five or ten minutes, even though no guests were ahead of us. The clerk was constantly distracted by other things, sometimes walking away without explanation. An overly friendly bellhop took us and our bags to our room, and we gave him a very generous tip. Before he left we opened the drapes to see the view of the South China Sea, but found we were looking at the blank wall of the next building just three feet away on the lowest floor. No view of the sea. The worker told us that's because we had booked with Agoda. We replied that we are willing to pay for an upgrade to a room with the view. He replied that such a thing was possible and showed us two empty rooms right next to the rooms we had been given. They had beautiful views so we said we'd take them so he took us to the front desk. We again gave him a very generous tip and thanked him for helping us. We left our bags in the rooms we had rejected and returned to the from desk to make the switch. The desk clerk said the rooms had to be cleaned. (This hotel doesn't clean rooms until a guest is waiting for them?) We replied that they looked perfect, ready to go, and we'd take them just as they were. "No, they need to be cleaned." We went back to the hallway outside our future rooms and waited. Nothing happened. No one came to "clean the rooms." We waited and waited and waited. Meanwhile, the bellhop repeatedly said with a big smile "It's okay" "Don't worry" and "Be patient" although nothing at all happened. No one came to clean the rooms. Then the bellhop disappeared. After about ten minutes of no action I returned to the front desk to inquire while my friend stayed outside our future rooms. The bellhop with the big smile kept repeating "It's okay" "Don't worry" and "Be patient" although no progress was being made to get us into our rooms. No one seemed to care. After 35 minutes we finally got our upgraded rooms. Mine had ants in it but I decided to tough it out rather than again deal with the front desk staff. Check also seemed to be run by amateurs. The desk clerk would help me a little, then walk off without explanation, then answer a question from a guest who had walked up to the counter, then help me a little, then help another guest, then walk away, etc. It took twelve minutes to check out. When I tried to pay for the upgrade the hotel rejected my AmEx card and my Visa card although I had used them elsewhere that very day. I've stayed in about six hundred hotels in the 64 countries I've visited but never encountered a hotel staff as inept as this, or with poorer customer service. The breakfast was wonderful, the massages were excellent, but the service from the front desk and bellhop was so truly awful that I'd never go there again. It's as if this was the hotel's first day in business and the staff was clueless.

Moins