Best Western Hotel Wiesbaden

“Great service”

The staff and mgr was exceptionally helpful with a booking problem BRENDA created in phone reservations in usa i was in another contry with my family and they did everything they could to make it better !

“Hotel with great breakfast and very close to public transport in Wiesbaden!”

Great hotel walkable from Wiesbaden Hauptbahnhof there is also a bus stop right outside of the hotel. Breakfast was great, with a large variety of choices! Beds were comfy and bathroom was spacious. Bar menu was also excellent. Will definitely return!

“Good location, good rooms (but without warddrobe), good breakfast and parking”

The hotel is located near the train station and the city. The rooms are very nice, but the standard rooms (which are most of the rooms in this hotel) don't have a warddrobe. We have often used open warddrobes systems, but here there's only one hanging rod, not even a few shelves for storing things,… Plus

The hotel is located near the train station and the city. The rooms are very nice, but the standard rooms (which are most of the rooms in this hotel) don't have a warddrobe. We have often used open warddrobes systems, but here there's only one hanging rod, not even a few shelves for storing things, even though there's plenty of room in the rooms. For a city trip with two people and three stays, that's simply not enough. Therefore, we can only recommend the hotel for single overnight stays. The beds are Queensize (1,60 m wide). The breakfast is good and there is a parking garage in the basement.

Moins

“Nice hotel but terrible house-keeping”

Beautiful hotel, very tastefully designed. But there are limitations: 1. Arrival by car: not easy to find because it is located in a complex of several identical buildings. Underground parking: plenty of spaces available. But the entrance is very narrow. If necessary, fold in mirrors for larger ve… Plus

Beautiful hotel, very tastefully designed. But there are limitations: 1. Arrival by car: not easy to find because it is located in a complex of several identical buildings. Underground parking: plenty of spaces available. But the entrance is very narrow. If necessary, fold in mirrors for larger vehicles. 2. room facilities: bathroom shower with nice large photo of a manatee. In the room, the wall behind the bed is decorated with a large photo of Highway One. There are also large, beautiful photos of American national parks in the corridors and in the breakfast room. NEGATIVE is the room service: Housekeeping ordered for the next day from 11.00 AM. Must be, otherwise no one will come. At the same time, we had to ask for a roll of toilet paper because one had only one sheet (!) left and about 50 cm of the spare roll had unrolled onto the floor. Very hygienic. It is very embarrassing to walk through an area with other guests (front desk and bar) with a roll of toilet paper. Then asked for two more bath towels after returning late. Note: THESE are THE LARGE towels. We were given one large and one normal towel. 05.07.25: After breakfast at reception, we were told clearly and unambiguously that we expected the hand wash gel and shower gel to be refilled. Both containers were practically empty. Incidentally, only noticed during the night that the paper box in the bathroom was empty. Well, we thought the room service would replace it with a new one on 05.07. Back in the room in the evening: soap dispenser filled, paper dispenser box still empty!!! Also the coffee and tea in the room were not refilled. Again asked for 2 additional bath towels. We had to explain this several times, then during our visit to the bar not 2 towels but a total of 6 different ones were brought to the room. Any more questions? Conclusion, whoever offers this kind of housekeeping has not understood what service means. Fortunately, we had our own disinfectant with us to disinfect the room accordingly. Whether housekeeping does this correctly is questionable if they only replenish what is complained about and toilet paper on the floor is a bit cheeky.

Moins