Jumana Bali Ungasan

“Great experience”

It is fantastic experience to stay in Umana Bali. The villa is huge and well furnished. The staff is all kindly, but specially thanks to my curator Darma. Don't forget breakfast and main pool. If possible, I will recommend kechack dance in Melasti. Hotel buggy car will send and pick up you from y... Plus

It is fantastic experience to stay in Umana Bali. The villa is huge and well furnished. The staff is all kindly, but specially thanks to my curator Darma. Don't forget breakfast and main pool. If possible, I will recommend kechack dance in Melasti. Hotel buggy car will send and pick up you from your villa to show. (7-8 min)

Moins

“Heaven on Earth”

This place is heaven on earth. One of the most beautiful hotels in the world. Every thing was perfect. The staff was very kind and helpful. The food was delicious. The villas are unbelievable. We shall definitely return. We would like to thank everyone in the hotel especially Ms. Serpil Guney for... Plus

This place is heaven on earth. One of the most beautiful hotels in the world. Every thing was perfect. The staff was very kind and helpful. The food was delicious. The villas are unbelievable. We shall definitely return. We would like to thank everyone in the hotel especially Ms. Serpil Guney for her wonderful hospitality .

Moins

“So wonderful memory”

It was so amazing memory in umana Bali! Room was in so nice condition and employees are very kind and helpful. We are not good at English but we want to recommend this resort in English because we want many users in here to see this review. Especially Butler Mr. Darma was so helpful and so nice.

“Birthday & Pre-Wedding Celebration at Umana Bali”

This is gonna be a long review, but it record my whole experience in detail. I booked a Garden View Villa, and due to my Hilton Honors Gold Status and the pre-wedding celebration, I was given an upgrade to an Ocean View Villa. First of all, let’s start with the resort setting. It is located on ... Plus

This is gonna be a long review, but it record my whole experience in detail. I booked a Garden View Villa, and due to my Hilton Honors Gold Status and the pre-wedding celebration, I was given an upgrade to an Ocean View Villa. First of all, let’s start with the resort setting. It is located on a cliff, and it is simply stunning. The villa is spacious, and the condition is almost all new. It comes with a great infinity private pool and hot tub, which both my partner and I can enjoy. There is nothing to complain about regarding the resort setting, the view, and the villa. 10 out of 10. Now, onto the bad part. There are three main areas that caused this stunning resort to gain only 3 stars out of 5: Services, Villa, and F&B. For the service, it is mostly good. The curator and other staff are all friendly. However, there is one instance that brings a sour taste to the mouth. On the day of check-in, we told Bagus, the curator, that we would like to register for the complimentary Yoga the next morning, which he acknowledged, but we never received any confirmation on the registration. Later that night before sleeping, we called the front desk to ask about it and were told that the Yoga session for the next morning was already full. We asked if there were other activities we could attend, but there was not much the front desk could do as Yoga is the only complimentary activity in the morning. We had to make a last-minute adjustment to our itinerary. On the next morning at 7 am, due to another incident which I’ll mention below, I called the front desk again and asked if there was really no place in the yoga, and to our surprise, she then told us that Bagus did register us the day before and we could attend. This is totally unacceptable for a resort of this caliber, as we felt that the communication was all one way, from us, the guest, to the resort instead of them proactively telling us what is happening. Anyway, we had to make a last-minute change, AGAIN, to our plan. Just for your information, that was at 7:10 am, and the yoga starts at 7:30 am. The yoga, on the other hand, is good. The training is friendly, and it is a really good experience. Next, onto the letdown in the villa. Like I mentioned earlier, this villa that they upgraded us into is absolutely stunning. As we were celebrating our special occasion, the resort prepared a beautifully decorated flower bath, and a really romantic setting around the bath, imagine candles and incense. Everything was perfect at this point. My partner and I happily enjoyed the bath in the evening, with all lights dimmed and candles and incense lit. Halfway through the bath, both my partner and I felt something crawling on our heads, necks, and faces. Everything turned into horror when we turned on the lights and saw worms climbing on our faces. We immediately left the bathtub and went straight to the shower. I called to have the bathroom cleaned immediately the next morning as it was late. This absolutely ruined our evening and we lost all the mood for the night. Lastly, the most serious and unpleasant experience, the food and beverage. The whole resort has two restaurants: Oliverra and Commune. The former was closed throughout our stay, and our only food option for the whole stay was the Commune, or the in-villa dining, which is identical to menu as the Commune. For a resort in such a secluded location, the dining options were truly limited. For dinner, we chose to have it in Commune, as that is the only restaurant available and we opted for the outdoor seat. When handed the menu, to our surprise, not only did the resort have a limited choice of restaurants, but the food choice was also limited, with only 1 page for S.E. Asia Cuisine and 1 page for Western food. We opted for a Heritage set for two, which was rather expensive (imagine 10x to 15x the price compared to outside the resort), but I could understand, given the class of the resort, and we imagined it could be something remarkable. When the food arrived, it was a true letdown. The food taste was mediocre, and the rice undercooked. All Balinese food I had back in Ubud street had much better quality and taste than this, with 1/10 the price. Furthermore, if you opt for outdoor seating, please be prepared to dine in pitch black, with only one candle to illuminate. Even the server serving the food had a hard time introducing the food, because she couldn’t see the food. We asked for a table lamp but it never comes throughout the whole dining. I had to hold my phone as a torch on one hand and spoon on the other hand throughout the whole dining just so we could see what we were eating. We later moved into indoor seating just so I could see the food and eat. It was a miserable experience and a true letdown. I complained about the above over the phone to the front desk and on the next day, the room division manager, Mr. Agus, came and talked to us and understood more. He apologized for the experience and listened to our recommendation. He offered us lunch at the Commune, which we refused due to the previous experience. We asked if there are any other options for dining, and to our surprise, he said most guests eat outside the resort for lunch, and that says a lot about how the resort treats the F&B. He then offered us a complimentary 60mins spa instead as service recovery, and we truly appreciated the spa experience as it was really good. As a resort that competes directly in this region with other top luxury brands like Six Senses, Four Seasons, Raffles, Alila, etc., I expect nothing short of perfection, and the resort surely did not delivery that. To be honest, this is a great resort. The worms in the bathtub and service outrage although unpleasant, are understandable, and we believe the resort can and will improve. But the lack of quality F&B option alone, especially on Monday when the Oliverra is closed, really killed experience. Unfortunately, despite the stunning resort and villa, due to the above shortcomings, I would not recommend this resort.

Moins